Question 1

IS THE PRICE PER PERSON OR FOR THE SIMULATOR BAY?

Accepted Answer

We rent the simulator bays per hour, not per person. Example, reserve 2 hours and have 4 people playing, the 2 hour bay price will be divided by the 4 players.

Question 2

HOW MUCH TIME SHOULD I RESERVE?

Accepted Answer

Typically an 18 hole round of golf will take 1 hour per person playing. Ex. if you have 2 people playing then reserve 2 hours, 4 people playing then reserve 4 hours.

Question 3

DO I NEED TO BOOK AHEAD OR CAN I WALK IN?

Accepted Answer

We highly recommend booking ahead because we can’t guarantee an opening if you stroll into Urban Golf, and we’d hate to turn you down. Plus, you’re a lot more likely to get the day and time you want if you book ahead. Give us a call, shoot us an e-mail, or book online. The earlier the better!

Question 4

DO I NEED TO BRING MY OWN CLUBS?

Accepted Answer

We do recommend bringing your own clubs, however, if you can't or don't have any we do have a limited supply of clubs to rent for $20.

Question 5

WHAT DO I WEAR? DO I NEED GOLF SHOES?

Accepted Answer

Athletic clothes are preferable, but he most important thing is to be comfortable swinging the club. It's a casual environment, and proper golf attire is not required. We ask that you bring a clean pair of shoes with you. Sneakers and rubber-soled shoes work well on our turf and are recommended. If you prefer, feel free to wear your golf shoes. Shoes with a slippery sole (dress shoes) are not recommended.

Question 6

ARE MINORS ALLOWED?

Accepted Answer

Yes, Urban Golf is open to all ages. We even have fun games that kids will really enjoy, such as bullseye, streets of neon (mini golf), and magic pond. The young ones will love these games, and so will the young at heart!

Question 7

DOES URBAN GOLF SERVE FOOD AND ALCOHOL?

Accepted Answer

Yes! We have a full service bar, and offer a co-branded food menu from Birmingham's Vodka & Ale House.

Question 8

HOW ACCURATE IS THE SIMULATOR?

Accepted Answer

The short answer... very. The instant transition of the golf ball from the real world to the virtual world makes you forget that you’re hitting indoors. Top professionals own Trackman simulators and are able to rely on the accuracy of the data. If you want to enhance the accuracy even further we recommend purchasing the Titleist ProV1 RCT, ProV1X RCT, or AVX RCT golf balls. The internal radar reflective marker in the RCT golf balls delivers an optimized signal capture, delivering true spin versus estimates in current indoor settings.

Question 9

WHAT IF I'M A LEFTY?

Accepted Answer

No problem. Trackman Golf simulators are designed to accommodate both right and left handed players even if you're playing together.

Question 10

WHAT COURSES CAN I PLAY?

Accepted Answer

Our Trackman Golf simulators offer over 300 courses available to play like St. Andrews, Muirfield Village, Liberty National, and Glen Abbey.

The course list features over 54 Tour Venues.

View the complete list here. (https://www.trackman.com/golf/simulator/courses)

Question 11

WHAT IS THE CANCELLATION POLICY?

Accepted Answer

Simulator Bay Cancellation Policy:

• Cancellations made within 12 hours of the scheduled start time will be subject to 50% of the original booking fee.
 • In the case of “no shows, no call”, the full booking fee will be charged.
 • Members that cancel within 12 hours of the start of the booking will be given 1 mulligan per month. After that a $10 late cancellation fee will apply.
 • Members that “no show, no call” will be subject to a $25 no show fee.

We have implemented this policy to ensure the availability of our services. We kindly request that you provide sufficient notice if you are unable to make it to your booking.

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