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FREQUENTLY ASKED QUESTIONS

  • How do simulator rentals work?
    We rent the simulator bays per hour, not per person. Example, reserve 2 hours and have 4 people playing, the 2 hour bay price will be divided by the 4 players.
  • How much time should I reserve?
    Typically an 18 hole round of golf will take 1 hour per person playing. Ex. if you have 2 people playing then reserve 2 hours, 4 people playing then reserve 4 hours.
  • Do I need to book ahead, or can I walk in?
    We highly recommend booking ahead because we can’t guarantee an opening if you stroll into Urban Golf, and we’d hate to turn you down. Plus, you’re a lot more likely to get the day and time you want if you book ahead. Give us a call, shoot us an e-mail, or book online. The earlier the better!
  • What do I wear? Do I need golf shoes?
    Athletic clothes are preferable, but he most important thing is to be comfortable swinging the club. It's a casual environment, and proper golf attire is not required. We ask that you bring a clean pair of shoes with you. Sneakers and rubber-soled shoes work well on our turf and are recommended. If you prefer, feel free to wear your golf shoes. Shoes with a slippery sole (dress shoes) are not recommended.
  • Do I need to bring my own clubs?
    We do recommend bringing your own clubs, however, if you can't or don't have any we do have clubs to rent for $10 per hour.
  • Does Urban Golf serve food or alcohol?
    Yes! We have a full service bar, and offer a co-branded food menu from Birmingham's Vodka & Ale House.
  • Are minors allowed?
    Yes, Urban Golf is open to all ages. We even have fun games that kids will really enjoy, such as bullseye, streets of neon (mini golf), and magic pond. The young ones will love these games, and so will the young at heart!
  • How accurate is the simulator?
    The short answer... very. The instant transition of the golf ball from the real world to the virtual world makes you forget that you’re hitting indoors. Top professionals own Trackman simulators and are able to rely on the accuracy of the data. If you want to enhance the accuracy even further we recommend purchasing the Titleist ProV1 RCT, ProV1X RCT, or AVX RCT golf balls. The internal radar reflective marker in the RCT golf balls delivers an optimized signal capture, delivering true spin versus estimates in current indoor settings.
  • What if I'm a lefty?
    No problem. Trackman Golf simulators are designed to accommodate both right and left handed players even if you're playing together.
  • What courses can I play?
    Our Trackman Golf simulators offer over 190 courses available to play like St. Andrews, Muirfield Village, Liberty National, and Glen Abbey. The course list features over 45 Tour Venues. Vie the complete list here.
  • What is the cancellation policy?
    Urban Golf can be popular at times. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 12 hours in advance. Any cancellations with less than 12 hours of notice are subject to a cancellation fee amounting to 50% of the cost of the scheduled service. Clients who no-show for their appointments without giving any prior notice will be charged in full for the scheduled service. Members who do not show up for a booking are subject to a $20 cancellation fee.
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